This award recognises the effective use of digital, technology or data capabilities to enhance audiences’ experience and/or improve existing products, platforms or processes. Nominees will be judged based on the following criteria:
•The use of innovative digital tools and technology to enhance audiences’ online or on-site experience
•The effectiveness of the capabilities in achieving marketers’ KPIs, such as meeting visitor pre-registration no., gaining social exposure, enhancing buyer engagement or improving audiences’ experience
•The level of innovation in the use of digital tools and technologies
•The impact on the event, in areas such as revenue, customer experience, productivity, and/or operations